Hotel Elegent Ranthambore

Introduction

This Privacy Policy describes how HOTEL ELEGENT RANTHMBORE and its affiliates (collectively "HOTEL ELEGENT RANTHMBORE, we, our, us") collect, use, share, protect or otherwise process your information/ personal data through our website https://hotelelegentranthambore.com/ (hereinafter referred to as Platform).

Please note that you may be able to browse certain sections of the Platform without registering with us. We do not offer any product/service under this Platform outside India and your personal data will primarily be stored and processed in India.

By visiting this Platform, providing your information or availing any product/service offered on the Platform, you expressly agree to be bound by the terms and conditions of this Privacy Policy, the Terms of Use and the applicable service/product terms and conditions.

Collection of Information

We collect your personal data when you use our Platform, services or otherwise interact with us during the course of our relationship. Information we collect includes:

Personal information provided during sign-up/registering: name, date of birth, address, telephone/mobile number, email ID and/or any such information shared as proof of identity or address
Sensitive personal data (with your consent): bank account, credit/debit card information, payment instrument details, or biometric information such as facial features or physiological information
Behavioral data: your preferences, and other information you choose to provide on our Platform
Transaction data: information related to your transactions on Platform and third-party business partner platforms

You always have the option to not provide information by choosing not to use a particular service or feature on the Platform.

Use of Information

We use your personal data to:

Provide the services you request
Assist sellers and business partners in handling and fulfilling orders
Enhance customer experience
Resolve disputes and troubleshoot problems
Inform you about online and offline offers, products, services, and updates
Customize your experience
Detect and protect us against error, fraud and other criminal activity
Enforce our terms and conditions
Conduct marketing research, analysis and surveys

Information Sharing

We may share your personal data with:

Our group entities, corporate entities, and affiliates
Third parties such as sellers, business partners, logistics partners
Prepaid payment instrument issuers, third-party reward programs
Government agencies or authorized law enforcement agencies if required by law

Security Precautions

We implement reasonable security practices and procedures to protect your personal data from unauthorized access, disclosure, loss or misuse
We use secure servers and adhere to security guidelines when handling your information
Users are responsible for protecting their login and password records

Data Deletion and Retention

You can delete your account through your profile settings
Account deletion may be delayed in case of pending grievances, claims, or shipments
We retain data no longer than required for the intended purpose or as required by law
We may retain anonymized data for analytical and research purposes

Your Rights and Consent

Access, rectify, and update your personal data through Platform functionalities
Withdraw consent by writing to the Grievance Officer
Opt-out of marketing communications and data processing
Note that withdrawal of consent may affect service provision

Important Notice

If you receive an email or call from a person/association claiming to be HOTEL ELEGENT RANTHMBORE seeking sensitive information like debit/credit card PIN or banking passwords, never provide such information. If already revealed, report immediately to appropriate law enforcement.